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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Our items are generally made by order; the delivery time is approx. 2-3 weeks of payment being received. Once your items have been dispatched, you will receive an email from us with details on how to track the delivery online. Regular Australia Post or TNT delivery times apply. Dates are estimates only and we apologize in advance for any delays that may be experienced.
- The postage varies from post code to post code and also from product to product. Our web shop uses a postage rate only for the light categories "pendant" and "table/floor" which is calculated based on medium size box ; 60 x 30 x 30 cm - 14 kg cubic weight. If a product is less than the medium size, e.g. thin cone silk lamp, you will see a credit note for postage in the product description as required field. Please click on it and the postage will be reduced automatically. If a product is greater than the medium size, e.g. large cone silk lamp, you will see an additional postage in the product description as required field. Please click on it and the postage will be added automatically. For orders of more than 5 products and/or products of different categories the postage are transmitted later with the confirmation mail. The postage for all other categories are transmitted later with the confirmation mail. The following chart includes the "medium size" postage rates for the post codes within Australia:
- Privacy & Security
- If you place an order and go through the checkout we collect details such as your name, address and phone number for invoice and delivery purposes. We will not sell or give customer contact details to any third parties.
- Returns & Replacements
- Please contact us prior to returning goods to My Ambience.
We will gladly refund, credit or exchange products still in their original sale condition on presentation of the original My Ambience Shop online sales docket. Delivery and packaging charges are not refundable unless as a result of our mistake. All returns are to be sent to:
- Ordering
- There are four ways to place orders directly with My Ambience.
- 1. Online Ordering
- 2. Email
- You can email your order with contact details using:
sales@myambience.com.au - 3. Telephone
- You can telephone your order :
Telephone: +61 (0)427 830 871
- 4. Mail
Send your order with money order cheque to:
My Ambience
Petra Groening
4 Stefan Close
Emerald Beach NSW 2456
Australia
Phone: 0427 830 871
- The delivery time is approx. 2-3 weeks of payment being received.
- Payment, Pricing & Promotions
- Payments can be made;
Electronically (our preferred method of payment)
Direct deposit banking details are as follows:
Bank Account: Petra Groening,
BSB 732-585,
Account Number 54-4364,
Westpac Coffs Harbour,
Swift:WPACAU2S
PAYPAL
We accept payments via PayPal.
However, due to the charges levied we will require an additional transaction fee of 3.5%.
Payments can be made via PayPal to sales@myambience.com.au
Money order
sent to:
My Ambience
Petra Groening
4 Stefan Close
Emerald Beach NSW 2456
Australia
Phone: 0427 830 871
- All Prices are in Australian Dollar incl. GST, ex works Emerald Beach. Prices are subject to change without notice
- Viewing Orders
- It’s easy to check the status of your order! Just visit online My Account and sign in to get a summary of any orders placed online. You’ll see your order number, the date the order was placed, the status of the order, order total, the shipping method, and package tracking information for items that have shipped.
- If you placed your order over the phone or via mail you can check your order status by contacting us by phone 0427 830 871 or by email at:
info@myambience.com.au - Updating Account Information
- To view and update your account information, click the Account Management tab, and then click the Account Info link. You will be taken to a screen displaying the contact and billing information you provided when you signed up for your account.
To update your account information:
Click the Edit button near the bottom the Contact Information and Billing Information boxes (you may need to scroll down to see the Billing Information box). After you make the necessary changes, click the Update button.
Postage
| NSW | QLD | SA | WA | VIC | NT | TAS |
|---|---|---|---|---|---|---|
| 0200-0299; $20.00 | 4000-4299; $20.00 | 5000-5199; $30.00 | 6000-6699; $60.00 | 3000-3999; $25.00 | 0800-0999; $60.00 | 7000-7999; $50.00 |
| 1000-2879; $20.00 | 4300-4449; $35.00 | 5200-5749; $45.00 | 6700-6799; $70.00 | 8000-8999; $25.00 | ||
| 2880; $40.00 | 4450-4499; $45.00 | 5800-5999; $30.00 | 6800-6999; $60.00 | |||
| 2881-2889; $20.00 | 4500-4549; $20.00 | |||||
| 2891-2898; $20.00 | 4550-4699; $35.00 | |||||
| 2881-2898; $20.00 | 4700-4899; $45.00 | |||||
| 2899; $50.00 | 9000-9596; $20.00 | |||||
| 2900-2999; $20.00 | 9597-9599; $35.00 | |||||
| 9700-9799; $20.00 | ||||||
| 9880-9919; $35.00 | ||||||
| 9920-9999; $45.00 |
My Ambience
Petra Groening
4 Stefan Close
Emerald Beach NSW 2456
Australia
Phone: 0427 830 871
An easy-to-use and secure online system is provided for customers from anywhere in the world. Simply follow the screen prompts on each page to order.
